Help Center
Use these quick checks before or after your call so you can make the most of your time with an Onchain Help specialist.
Checklist
Before you call
- • You are signed in on a secure, trusted device.
- • You can access your website or app admin panel.
- • You can open your wallet and payment gateway dashboards.
- • You have any error messages or screenshots ready.
During call
What to expect
- • We ask about your integration goal and current setup.
- • We talk you through configuration changes you can make.
- • You stay in full control and click through dashboards.
- • We help you run a safe test transaction where possible.
After call
Suggested next steps
- • Document your final configuration for team members.
- • Save any test receipts and transaction references.
- • Set up alerts or notifications for live payments.
- • Review official docs for any future policy changes.
When should I contact official support instead?
Onchain Help focuses on guidance, not on account-level decisions. In some cases, it is better to contact official wallet or gateway support:
- • Your account shows security alerts or suspicious sign-in activity.
- • Your account appears locked or restricted by the provider.
- • You need formal policy clarification or compliance approval.
- • You notice unauthorized outgoing transactions.
In those situations, we may still help you understand which information to gather before you contact the official team.
Need live help right now?
If you have access to your dashboards and simply want expert guidance on configuration, you can call us directly.